Our Lodging Policies
Lovill House Inn is an exclusive property where every guest reservation is both important and special to us. We are a small family run business dedicated to serving our guests.
CHECK-IN:
Check-in is from 3:00pm until 6:00pm. We will have staff on property until 6pm. If you arrive after 6:00pm please let us know ahead of time, preferably 24 hours in advance, if possible. We appreciate your consideration. Upon entering your room, you will find your welcome letter with all of the important information regarding your stay. You can always contact us via telephone 828-270-0831 or by pressing the door bell to ask questions if our staff is not on property.
CHECK-OUT:
Check- out is until 11:00 AM, if you need to check out later please make arrangements with the Innkeeper. Please bring your room key (if you have one) and your reservation invoice to breakfast to give to the innkeeper. Make sure to sign for the total amount.
CHILDREN UNDER 12:
Special situations allow for children, please call 828-270-0831 to make arrangements.
CREDIT CARD SECURITY:
Your credit card information is encrypted, stored and processed securely. Our employees do not have access to your credit card information beyond the initial reservation process.
CANCELLATION POLICIES:
Due to the small size of our property, cancellations affect us significantly. For any individual cancellation or change of date, please contact us no later than 15 days before arrival by telephone for a refund of your deposit, less a $50.00 per room cancellation fee.
If a full cancellation is made within 14 days of arrival, regardless of reason, you are financially responsible for the entire reservation unless we can re-book your room for the entire booked stay. If a partial cancellation is made within 14 days of your arrival, there will be a $25 change fee. If you need to change your dates within 14 days of your arrival, there will be a $50 rescheduling fee.
A 45-day cancellation notice is required on whole house bookings and for some holidays and special events with a cancellation fee of 10% of the entire cost of your reservation deducted from your refunded deposit..
ALL GROUP BOOKINGS require a 45 day notice to cancel, change dates or length of stay, with a cancellation fee of 10% of the entire cost of your reservation deducted from your refunded deposit.
We encourage the purchase of travel insurance to provide reimbursement due to personal health issues, family emergencies, or travel delays.
NO SHOWS:
In the unlikely event that you do not contact us beforehand and do not show up for the stay, we are unable to make the room available for other guests. For this reason, we charge the full amount of the reservations for no-shows.
DEPOSIT AND BALANCE PAYMENTS:
Reservations require a one-night deposit including applicable taxes or 50% deposit of the entire reservation for multiple-night stays. Deposits are processed the same day you make your reservation.
Rates/policies are subject to change and vary during high impact periods and special requests. *A 45-day cancellation notice is required on whole house bookings and for some holidays and special events.
GROUP POLICIES:
Group bookings (3+ rooms) require a 50% deposit payable via credit card and have a 45 day cancellation period, with a cancellation fee of 10% of the entire cost of your reservation deducted from your refunded deposit. The balance of your reservation is due 45 days before arrival.
SMOKING POLICY:
Absolutely No Smoking Inside; however designated outdoor smoking areas are available. Do not throw any butts or matches on the ground. We have ashtrays available per your request.
Smoking inside will add a $250 cleaning fee to your bill.
PET POLICY:
Certain circumstances allow for pets in the cabin or our climate controlled pet house. Please call for 828-270-0831 arrangements.
KITCHEN:
Guests are not allowed in the kitchen due to health department regulations.
HOUSEKEEPING SUSTAINABILITY POLICY:
To reduce water and energy consumption we do not do linen service for rooms during your stay. If you need this service we are happy to help. Please let us know your needs.
GIFT CERTIFICATES:
We are not able to honor expired gift certificates.